U.S. Customs and Border Protection will run Global Entry interview windows at Jacksonville Cruise Terminal from Sept. 1 to 4 and Sept. 7 to 9, 2026, giving Northeast Florida and Southeast Georgia applicants a local finish line.
The CBP release dated Aug. 21 says the mobile event runs 8 a.m. to 6 p.m. EST daily at Jaxport Cruise Terminal, 9810 August Drive, for travelers who are already conditionally approved in the Trusted Traveler Programs system.
- Dates: Sept. 1 to 4 and Sept. 7 to 9, 2026, at Jaxport Cruise Terminal.
- Hours: 8 a.m. to 6 p.m. EST each event day.
- Who qualifies: Conditionally approved Global Entry applicants, especially Northeast Florida and Southeast Georgia.
- Fee: $120 nonrefundable application fee; free for children under 18 with an enrolled parent or guardian.
- Action: Schedule under Jacksonville Mobile Event or Florida locations before the windows close.
What CBP scheduled in Jacksonville
This is a mobile interview event, not a permanent Jacksonville enrollment center. Conditionally approved applicants complete the required in-person interview that finishes Global Entry membership after the online application clears.
Daniel Alonso, director for the Miami and Tampa field offices, said demand for interviews remains high and the event expands access for North Florida and surrounding states. That framing matters for travelers who would otherwise drive to Tampa or farther permanent sites.
Global Entry membership lasts five years and includes TSA PreCheck eligibility for domestic screening on participating airlines. The program uses automated kiosks and other Trusted Traveler processing at participating airports when members return to the United States.
Deep Arrival’s Jacksonville cruise port embarkation guide remains useful for finding the Jaxport Cruise Terminal campus even when the visit is for an interview rather than a sailing.
How to schedule and what to bring
Applicants must already be conditionally approved. Schedule through the Trusted Traveler Programs account at ttp.dhs.gov by selecting Jacksonville Mobile Event or Florida locations.
Bring a valid passport, photo identification, and proof of residency. CBP says appointments are encouraged, though walk-ins may be taken if space permits.
Enter through the main terminal doors and follow event signage to check-in. Arriving early helps when multiple cruise and interview flows share the same building.
If you cannot attend, CBP points to Enrollment on Arrival at participating airports after an international trip. That backup is useful, but it still depends on conditional approval and airport availability.
Who should prioritize these September windows
Travelers who already paid the $120 fee and sit in conditional approval should treat September as a scarce local inventory event. Interview backlogs can stretch for months at busy Florida offices.
Northeast Florida and Southeast Georgia residents gain the biggest drive-time savings versus Tampa or other permanent centers. A same-day round trip to Jaxport is often simpler than a multi-hour appointment corridor.
Cruise passengers who embark or return through Jacksonville can also pair logistics carefully, but do not assume the interview desk shares a security line with embarkation. Follow the event signs, not the boarding queue.
Parents enrolling with children under 18 should confirm the free-child rule applies only when a parent or legal guardian is enrolled. Bring the documents CBP lists for every applicant in the party.
What Global Entry changes after the interview
After a successful interview, members receive a Known Traveler Number for airline profiles and can use Global Entry processing on return to the United States. TSA PreCheck eligibility is included for domestic screening on participating carriers.
Membership does not remove the need to carry a passport for international travel. It speeds the return clearance when the program indicator and documents match.
Keep the Trusted Traveler account current with address and passport updates. Expired documents can block the interview or later travel even after approval.
If an interview is denied or deferred, follow the instructions in the Trusted Traveler account rather than rebooking the same mobile window blindly.
Why a cruise terminal interview still helps non-cruisers
The Jaxport address is a logistics detail, not a requirement that you sail that week. Many Trusted Traveler pop-ups use available federal or port space because interview demand outruns fixed office capacity.
Drive-time math still wins for inland Georgia and North Florida applicants. A six-hour Tampa round trip often costs more than a local Jaxport slot once parking, wages, and missed work are counted.
Keep the interview separate from any same-day cruise embarkation plan. Security, luggage, and guest flows inside a cruise terminal can shift when a ship is in port, so leave buffer time.
If you need overnight lodging, book cancellable rates near the port or airport until the appointment confirmation is locked. Do not buy nonrefundable rooms against an unconfirmed mobile slot.
What remains open before September
CBP has not published a minute-by-minute capacity count for each Jacksonville day. Popular morning slots can disappear first, so schedule as soon as the Jacksonville Mobile Event label appears.
It is also unclear how many walk-ins the terminal can absorb beside appointments. Treat walk-in language as a backup, not a plan.
Finally, watch for weather or cruise-operations conflicts that could move check-in flow inside the terminal. Recheck the CBP release and Jaxport notices the morning of your slot.
Print or download the appointment confirmation and a secondary photo of your passport biographic page. Phone batteries fail at the worst moment inside a busy terminal.
If two adults in one household both need interviews, try to book consecutive slots on the same day. Coordinated appointments reduce repeated parking and childcare logistics.
Travelers coming from Southeast Georgia should confirm interstate timing around Jacksonville morning traffic. An 8 a.m. slot can require a pre-dawn departure from Savannah or Brunswick corridors.
After the interview, wait for the Trusted Traveler account to show membership active before assuming PreCheck will print on the next boarding pass. Airline profile updates can lag a day or two.
Keep the CBP release URL bookmarked until September ends in case hours or entrance instructions change after a cruise schedule shift.
If you are already conditionally approved, book Jacksonville Mobile Event for Sept. 1 to 4 or Sept. 7 to 9 and bring passport, photo ID, and proof of residency.
| If you… | What to do |
|---|---|
| Are conditionally approved in Northeast Florida or Southeast Georgia | Schedule Jacksonville Mobile Event for Sept. 1 to 4 or Sept. 7 to 9 now. |
| Have not applied yet | Start at ttp.dhs.gov first; this event is for conditional approvals only. |
| Cannot attend any Jacksonville day | Use Enrollment on Arrival later or another Florida permanent interview site. |
| Are bringing children under 18 | Confirm free enrollment rules and bring documents for every child applicant. |
- This week: Open the Trusted Traveler account and grab a Jacksonville Mobile Event slot.
- Day of interview: Arrive with passport, photo ID, and proof of residency; enter main terminal doors.
- After approval: Add the Known Traveler Number to airline profiles before the next domestic trip.
- If slots vanish: Switch to Enrollment on Arrival or the next available Florida location.
Schedule the Jaxport window while it is open. Conditional approval without an interview still leaves the membership unfinished.
When is the Jacksonville Global Entry interview event?
CBP scheduled Sept. 1 to 4 and Sept. 7 to 9, 2026, from 8 a.m. to 6 p.m. EST at Jaxport Cruise Terminal.
Who can attend the Jacksonville Global Entry event?
Only conditionally approved Global Entry applicants, with priority convenience for Northeast Florida and Southeast Georgia travelers.
How do I schedule a Jacksonville Mobile Event interview?
Use your Trusted Traveler Programs account and select Jacksonville Mobile Event or Florida locations.
What documents should I bring to Jaxport?
Bring a valid passport, photo identification, and proof of residency, then follow main-terminal event signage.
